Clients who accept their quotations, which are then converted into official invoices, are agree to the following terms and conditions: Accepted method of payments include:
- EFT payment to Skin and Body Fitness in Action Bank: FNB, Account Number: 63098391469, Branch Code: 251141,
- Instructions: Use the invoice number or your full name as a reference and submit the proof of payment to +27823258713, email: skinandbodyfitnessinaction@gmail.com.
- Card payment at the Salon
Payment Terms
- Invoices: At the beginning of this contract, the service provider will provide the client with a non-VAT invoice via WhatsApp or Email. Subsequently, 48 hours prior to each payment deadline outlined in the Payment Schedule above, the service provider will issue an updated invoice reflecting any payments made.
- Payments due date: The client must pay the outstanding amount by the specified payment due date in accordance with the Payment Schedule.
- Late Payment Penalties: If any payment due under this contract is not received by the specified due date, the client shall be liable to pay a late payment penalty of R20 (Twenty Rand) for each day that the payment remains overdue, commencing from the day following the due date until the outstanding balance is settled in full. This late payment penalty shall be in addition to any other remedies or rights available to the payee under this agreement or at law.
Cancellation Policy:
- Cancellation Period: Cancellations can only be done up to 2 hours before the scheduled appointment date and time.
- Late Cancellation Fee: Appointments cancelled after the 2-hour cut-off of the scheduled time may be subject to a late cancellation fee of R50.
- No-Show Policy: Failure to arrive for a scheduled appointment without prior notice will be considered a "no-show".
- Non-Show Charge: Failure to attend scheduled sessions or services will result in a fee equal to the full session or service cost. In essence, non-attendance will result in forfeiture of the session credit.
- Rescheduling: Clients are encouraged to reschedule rather than not show up for their session or cancel.
- Communication: Please communicate any changes or cancellations promptly to allow for proper scheduling adjustments.
- Exceptional Circumstances: Exceptions to the policy may be considered in case of emergencies or unforeseen circumstances. Please get in touch with us as soon as possible in such cases.
- By booking an appointment, you acknowledge and agree to adhere to the cancellation policy outlined above. We appreciate your understanding and cooperation.
Refund Policy:
- Refund Eligibility: Refunds for transactions eligible under both online and in-salon payments will undergo evaluation. Approval is subject to compliance with the cancellation policy without any contradictions. Clients are instructed to contact skinandbodyfitnessinaction@gmail.com, providing the booking code and stating the reason for the refund. In case the cancellation was processed through the booking system (either online or at the salon), forward the cancellation notice to skinandbodyfitnessinaction@gmail.com, specifying the reason for approval.
- Request Submission: Refund requests for payments made in the salon can be promptly processed and may take up to 2 business days for completion. Conversely, for online payments, clients need to submit an email with the booking reference number within 5 days of the original transaction to initiate a refund request that will be completed by Skin and Body Fitness in Action Head Office.
- Verification Process: All refund requests are subject to verification and approval by our team.
- Refund Method: Refunds will be processed using the same method of payment i.e. credit card used for the original transaction.
- Refund Timeframe: Refund processing times may differ based on the payment method and the risk checks conducted by the respective bank. Kindly allow for a reasonable processing duration. Generally, in-salon payments require up to 2 business days, while online card payments may take between 7 to 10 business days. It is important to note that the system automatically prevents new refund requests if there are any pending refunds. Refunds are considered final and irreversible.
- Partial Refunds: In some cases, partial refunds may be issued based on the nature of the transaction.
- Communication: Clear communication regarding the refund status will be provided to the client / card holder.
- Chargeback Prevention: Prior to seeking a refund, customers are encouraged to reach out to customer support for prompt resolution of any concerns.
- Fraud Prevention: Refund requests are subject to fraud prevention measures. Any suspected fraudulent activity will be reported.
- Policy Updates: This refund policy is subject to periodic review and updates. Check for the latest version on our official website under FAQ’s/Bookings.
- By making a transaction online or in the Salon, you acknowledge and agree to adhere to the terms of this refund policy. If you have any questions or concerns, please contact our customer support.
Client Commitments
- The Client agrees to book and attend all allocated sessions before the package end date. Failure to utilize these sessions within the specified timeframe (start and end date) will result in forfeiture of those sessions.
- Dietary Compliance: The Client commits to following any dietary guidelines provided by the service provider to enhance the effectiveness of the selected package.
- Hydration and Nutrition: The Client agrees to maintain proper hydration (minimum 3 litres a day) and nutrition (as per diet provided), which are essential for optimizing the results of service and product package.
- Consistency: The Client acknowledges that consistent participation in the allocated sessions is crucial for achieving desired results and agrees to adhere to the recommended session schedule.
- Feedback: The Client agrees to provide feedback to the therapist during sessions, including any discomfort or concerns, to ensure adjustments can be made as necessary.
- Progress tracking: The client commits to downloading the recommended App (Fit days) and weighing in a minimum of once a month.
- Payment: The Client agrees to the payment schedule in this contract and acknowledges that payments may still be due even if the services and products have all been rendered.
Service Providers Commitments
- Professional Guidance: The Service Provider agrees to provide professional guidance and supervision during sessions to ensure safety and effectiveness.
- Tailored Program: The Service Provider will customize the package to address the Client’s specific goals, needs, and physical condition.
- Monitoring Progress: The Service Provider will monitor the Client’s progress throughout the package duration using the Slimming & Detox Consultation Card and adjust sessions or required products as needed to optimize results.
- Education: The Service Provider will impart knowledge to the client regarding the technology and methods utilized, along with providing a diet for the client to follow and offering guidance on nutrition and lifestyle elements when required.
- Safety: The Service Provider will prioritize the safety and well-being of the Participant during sessions, adhering to best practices and guidelines.
Terms and Conditions
- Duration: This Contract shall remain in effect for duration stipulated above, with the option to renew upon mutual agreement of both parties.
- Termination: Either party may terminate this contract with written notice to the other party. The notice period for termination shall be one week from the date of receipt of the written notice. Upon termination, any outstanding payments owed by the client shall become immediately due and payable. Additionally, any unused sessions or products within the package shall be forfeited by the client, and no refunds shall be issued for such unused sessions or products. Termination of this contract shall not affect any rights, obligations, or liabilities accrued prior to the termination date.
- Confirmation of receipt of services and products received: All services and products issued are recorded in the booking system. On request services and products issued recon can be requested.
Dispute resolution:
- In the event of any dispute arising out of or in connection with this contract, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the parties are unable to resolve the dispute through negotiation within 5 working days of the dispute arising, either party may escalate the matter to mediation.
- Mediation: The parties shall engage in non-binding mediation facilitated by a mutually agreed-upon mediator. The costs of mediation shall be shared equally between the parties unless otherwise agreed. If mediation is unsuccessful in resolving the dispute within [insert number of days] days of commencement, either party may pursue legal remedies as provided for by law.
- Legal Action: If mediation does not result in a resolution, either party may pursue legal action through the appropriate courts in accordance with the laws of Gauteng, Johannesburg.
- The parties agree that any dispute resolution process shall not affect their ongoing obligations under this contract unless otherwise agreed in writing.
- Liability Waiver: The Client acknowledges and accepts any risks associated with its services and products and releases the Service Provider from liability for any injuries or adverse effects resulting from participation in the program.
- Governing Law: This Contract shall be governed by and construed in accordance with the laws of Gauteng, Johannesburg.
Privacy of Information:
- Both parties acknowledge and agree that personal and sensitive information may be shared during the program. The Service Provider shall keep the Participant's personal information, including but not limited to health history, contact details, and progress records, confidential.
- The Service Provider agrees to handle all Client information in accordance with applicable privacy laws and regulations. Any information obtained during the provision of services shall be used solely for the purpose of facilitating the program and will not be disclosed to any third party without the Participant's explicit consent, unless required by law.
- The Client understands and consents to the collection, use, and storage of their personal information by the Service Provider for the purposes outlined in this Contract. The Client may request access to their personal information held by the Service Provider and request corrections if necessary.